People policy

Snowhotel Family is a family-run business known for its unique travel experiences, high-quality customer service, and humane work culture. Our People policy is designed to guide the actions of our work community, support employee well-being, and ensure that our values are reflected in our everyday work.

Values as the foundation of our actions

• Fun at work: Work should and can be fun. We believe that a positive atmosphere radiates to our guests and enhances employee engagement.
• Professional pride: We take pride in what we do. We invest in service quality, competence, and responsibility.
• Respect: We treat one another with equality and respect. We listen to and value everyone’s perspective.
• Honesty: Our operations are transparent and based on trust. We speak openly about both successes and areas for improvement.

Employment and the nature of seasonal work

• While we have a core team working year-round, most of our operations take place during the winter season. Seasonal staff play a vital role in fulfilling our service promise.
• Our goal is to build a work community that seasonal employees want to return to season after season.
• Key elements in enhancing employee experience include onboarding, building a sense of community, and respectful leadership.

Recruitment and onboarding

• We recruit individuals who share our values and are committed to delivering high-quality customer service.
• Each new employee receives a comprehensive orientation covering both the job responsibilities and company culture.
• The onboarding process is planned annually based on feedback and development discussions.

Competence development and feedback

• We regularly offer training that meets customer expectations and responds to changes in work requirements.
• Seasonal development discussions and employee surveys guide our continuous improvement efforts.
• We celebrate successes and encourage learning – including learning from mistakes.

Well-being and employment benefits

• We support employee well-being through shift planning, managerial support, and attractive employment benefits.
• We offer a safe, equitable, and inclusive working environment.

Communication and participation

• Our communication is clear and transparent. Managers are easily approachable.
• Employees have the opportunity to influence their work and its development.

Continuous development

The People policy is reviewed and updated regularly in response to changes in the operating environment and employee needs. Our aim is to build a community where everyone feels part of the Snowhotel Family – regardless of the season or their role.